Privacy Policy

When you contact us, book a service, or fill out any form on our website, we may collect the following personal information:

• Full name

• Phone number

• Email address

• Home or office address

• Service requirements and AC details

We also collect non-personal information automatically when you visit our website, including browser type, device type, pages visited, and time spent on pages (via analytics tools).

We use the information you provide solely to:

• Process and fulfil your service booking requests

• Contact you to confirm appointments, share technician details, and provide service updates

• Send service reminders, AMC renewal notices, and relevant promotions (only if you have opted in)

• Improve our website, services, and customer experience

• Comply with legal obligations

We do not use your information for any purpose beyond what is listed above without your explicit consent.

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Our employed technicians — solely to fulfil your service request

• Trusted technology service providers (e.g., cloud storage, SMS gateway) who assist us in operating our business, under strict confidentiality agreements

• Law enforcement or regulatory authorities, if required by law

All third-party partners are required to handle your data responsibly and in compliance with applicable law.

We retain your personal data only for as long as necessary to provide our services and fulfil legal requirements.

• Service records and customer contact details are retained for up to 3 years for warranty, AMC, and dispute resolution purposes.

• You may request deletion of your data at any time by emailing us at vishuairconditioner@gmail.com.

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our website may use cookies to improve your browsing experience. Cookies are small data files stored on your device. We use them to:

• Understand how visitors use our website

• Remember your preferences

You can disable cookies through your browser settings, though this may affect some website functionality.

When you contact us via WhatsApp or phone, the conversation may be recorded or retained for service quality and training purposes. By initiating contact through these channels, you consent to this.

We will never use your WhatsApp number to send unsolicited promotional messages.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately so we can delete it.

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at vishuairconditioner@gmail.com or call +91 70117 63777.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the revised effective date.

We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: vishuairconditioner@gmail.com

📞 Phone: +91 70117 63777

📍 Address: Ground Floor, Plot No. 993 & 887, Budh Vihar Phase 2, Blk-A, Shyam Colony, New Delhi – 110086